FAQ

About Order

What do I do if my package hasn't arrived?

If you have tracking number, you can go to our order tracking page. If not, please feel free to contact us at info@parma-ayurveda.com for an updated on the status of an order.

How can I pay for my order?

We accept the following payment cards: Visa, MasterCard, AE, Apple Pay and Google Pay. We also accept PayPal payments.

Is it safe to order online?

You can rest assured that shopping with our website is safe. We use the most up to date security systems and encryption software to ensure your personal details such as name, address and bank details are kept safe and secure.

What should I do if I receive an incorrect or faulty item?

We are sorry to hear that you have received an incorrect or faulty item. Please send us a message at info@parma-ayurveda.com with your order number, the name/product code of the item you were supposed to receive and any further details. We will be in touch within 3 business days to resolve your issue.

Can I make changes to my order?

Unfortunately, once you have placed your order it is not possible to amend any details, our warehouse team receives orders directly and will have already started processing your order.

What shipping options do I have for delivering the products?

Currently, we only offer delivery through SF Express. For local orders over HKD 500, free shipping is available. Otherwise, shipping fees will be paid upon delivery.  
How long does the shipping usually take?

After placing an order, you can expect to receive the products within approximately 2-6 business days.  

About Parma Eco Valley

What are the check-in and check-out times?
Check-in time is after 14:00, and check-out time is before 12:00.
Does Parma Eco Valley provide breakfast?
Yes, breakfast is provided.
What facilities and services are available at Parma Eco Valley?
We have facilities such as a spa, massage room, and parking lot.
Which is the closest airport to Parma Eco Valley?
The closest airport is Baiyun International Airport, which is approximately 26.1 kilometers away. It takes about 36 minutes by taxi.
Is Parma Eco Valley close to popular attractions?
Popular attractions near Parma Eco Valley include Maofeng Mountain Scenic Area (about 2.6 kilometers away), Shanding Area - Maofengshan Forest Park (about 2.9 kilometers away), and Hualian Shooting Range (about 5.3 kilometers away).
Does Parma Eco Valley provide Wi-Fi?
Yes, we provide Wi-Fi.
Does Parma Eco Valley offer airport shuttle service?
No, we do not provide airport shuttle service.
Is parking available at Parma Eco Valley ?

Yes , parking is available.
What are the prices at Parma Eco Valley?

The room rates at Parma Eco Valley are subject to factors such as dates and hotel policies. Please enter your check-in dates to view the actual prices.